FAQ
We've tried to answer the most common questions, but if your question isn't answered here, please contact us right here.
Patches
Here are some common questions about our CBD patches, their composition, use, and more.
Are CBD patches vegan and cruelty-free?
Absolutely! Our patches are 100% vegan and cruelty-free. Because it's possible to relieve pain while respecting animals!
Are there any known side effects?
Our CBD patches have no known side effects. However, if you have any known allergies or are pregnant, we recommend that you seek your doctor's advice before use, as a precaution.
Where are Nané patches made?
Our patches are made in the Netherlands, the home of CBD! Designed in super-rigorous facilities that meet the strictest quality standards. Tested, scientifically approved, and ready to give you relief.
How should I store CBD patches?
Keep them in a cool, dry place away from direct light. In short, a dark corner where they can wait to relieve you.
How long does a CBD patch work?
Our CBD patches remain effective for 24 hours. A whole day of tranquility... what more could you ask for?
Delivery
Below are some common questions about delivery times, fees, and tracking options for your orders.
What are your delivery times?
Our delivery times vary according to your location. In general, please allow 2 to 3 working days for France, and 3 to 7 days for Belgium and Spain. If you're impatient (we understand), we'll send you a tracking number so you can track your parcel to your door!
Which countries do you deliver to?
We currently deliver to France, Spain, Belgium, the French overseas territories and a number of other European countries. Check the full list when you place your order, and if you live elsewhere... be patient, we're working on it!
How much does delivery cost?
Delivery is free for orders over €55. For orders under €55, a flat rate of €5.99 applies. Charges for other countries are calculated at checkout. A small price for a big relief!
How do I track my parcel?
Once your order has been shipped, you will receive an email with a tracking link to follow the progress of your package. You can also track your package right here by entering your email and order number. It's a bit like tracking down a gift you've given yourself, isn't it?
My parcel is marked delivered, but I haven't received anything.
Don't panic! If your parcel is marked as delivered but you haven't received it, please ask your neighbors or contact our customer service department. We'll find it together!
My order
Here you'll find answers to the most frequently asked questions about modifying, confirming and tracking your orders.
The delivery address I gave is incorrect. What should I do?
Don't worry, if the order hasn't been shipped yet, contact us immediately at [email protected]. We'll do everything we can to correct it before shipping.
I haven't received my order confirmation. What should I do?
Check your junk mail - those little rascals sometimes like to hide there. If nothing's there, contact us with your name and email, and we'll send you a copy.
Can I change my order after I have placed it?
If your order has not yet been shipped, we can still modify it. Contact us now to see what we can do!
What should I do if my order is incomplete or incorrect?
We don't like unpleasant surprises either! Contact our customer service department with your order number and we'll rectify the situation without delay.
Other questions
Please find below some general questions about resale, payment and refunds of our products.
I'm a professional and I'd like to become a reseller. How do I go about it?
We love new collaborations! Contact us at [email protected] with your details, and we'll send you everything you need to become a reseller.
Are patches reimbursed?
Yes, thanks to our partnership with Nostrum Care, you can get your money back. Find out how right here.
Are payments secure?
We use the most secure payment systems with SSL encryption. Your payment is as secure as a safe!
What payment methods are available?
We accept all major credit and debit cards, as well as PayPal. It's fast, easy and secure.
How can I return a product?
If you wish to return a product, please consult our Return Policy. You have 30 days to return it unopened and unused. It's that easy!